Contact SpicyChat Support: Account, Billing and Content Requests

Use the right subject

• Account access: original sign-in method, affected account identifier, exact error, and when it happened.
• Billing: transaction reference, purchase date, amount, currency, and payment provider.
• Technical problem: device, browser or app version, affected feature, and a redacted screenshot if useful.
• Privacy or rights request: the type of request and enough information to locate the relevant account or material.

Email support

You can reach us at support@spicychat.ai. Use a clear subject and send one concise explanation rather than several messages containing different parts of the same problem.

For a conversation issue, include only the material needed to explain it. Do not attach an entire private history when an error message or a specific reference will do.

Do not send access credentials

We do not need your one-time sign-in code, provider password, full payment-card number, card security code, session cookie, or API key in a support email. Remove those details from screenshots as well.

A report does not itself cancel a subscription, remove an account, or create a completed data request. Follow any verification or follow-up instructions relevant to the particular issue, and keep the response with your records.

Company correspondence

SpicyChat is operated by NextDay AI Incorporated in Montreal, Quebec, Canada, with US and EU subsidiaries. For an account or service issue, email is more useful than directing correspondence to a character creator or publicly posting private details in a community thread.